Support

Help with your departure routine.

Email isitlocked@thesmios.com for help with the app, a purchase or your data.

Before contacting support

  1. Open Settings and choose the affected routine, method or service.
  2. Review Troubleshooting for the affected feature.
  3. Use Prepare diagnostic report under Privacy and storage.

Privacy

Do not send photographs, home addresses, notes, coordinates, NFC tag data, accessory identifiers, Apple Account details, passwords or payment information. Diagnostics exclude them.

Subscriptions

Apple handles payment and refunds. Manage or cancel Plus from Apple subscription settings. Use Restore purchases when a verified entitlement is missing.