Support

Last updated September 25, 2026

Write to carrylist@thesmios.com. Tell us which device you're using and what happened.

Inviting the other adult

Open Household and tap "Invite the other adult". You both need to be signed in to iCloud with your own Apple Accounts. One Carrylist Household subscription covers both adults. The person you invite doesn't need a subscription.

The other adult's changes are not arriving

Check that both devices have an internet connection and are signed in to iCloud. Changes made offline wait on the device until it reconnects. Check the sync message in Carrylist for any updates still waiting or actions to retry.

Reading a printed supply list

Open a bag, then "Scan a list", and photograph the page flat and well lit. Carrylist reads the page on your device. Correct the words, select the items you want and tap Add. Carrylist doesn't save a copy of the photograph.

Skipping a day, a school break, or a one-off item

Open the bag, then "Skip days and add a one-off item". You can take the bag off today's list, mark a school break so it stays off between two dates, or add something needed on one date only, such as a passport. Skipped days are shown in the household record so the other adult can see why a bag is missing.

Reminders

Carrylist can remind you 30 minutes before a bag leaves if something is still unpacked. In a bag with items marked essential, only those count. Setup offers the reminder when you choose the departure time, and your device then asks whether Carrylist may send notifications. You can turn reminders off, or back on, in Carrylist's Settings. If you said no to notifications, change it in Settings on your device under Notifications. A reminder never names your child or the item unless you switch on detailed previews.

Adding what goes in a bag

A bag with nothing in it shows "Add what goes in it". Tap what the bag usually holds, type anything that isn't offered and press return to type the next one, then tap Add. In a bag that already has items, open the bag and use "Add an item" at the bottom of its list.

Changing a child's name or picture

Open Household, tap the child and make your changes. Tap Save to keep them.

Canceling

Open Settings on your iPhone or iPad, tap your name, then Subscriptions. Select Carrylist Household to manage or cancel it. When the subscription ends, sharing stops and the owner's lists stay on their device.

Deleting your data

In Carrylist, open Settings and tap "Delete all Carrylist data". Read the confirmation before continuing. Deletion cannot be undone.

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