Coldbore
Support
Help for a private collection record that stays with you.
Contact Coldbore
Email us for help with the app, feedback, a membership question or a privacy request.
Please do not send a serial number, document image or other sensitive detail unless your request needs it. In the app, go to Settings, then Support & privacy. Each option there opens your email app with a subject line only.
Your records
Coldbore stores your collection on your device. There is no Coldbore account and no online copy that we can read.
You can correct any record in the app, export your collection as CSV and HTML files or a PDF report, and erase everything from Settings. Erasing removes your records, their photos and documents, temporary export files and Spotlight entries from the device. It turns off iCloud Backup on that device but does not delete your iCloud backups, and it cannot remove copies you already shared.
iCloud Backup and restore
iCloud Backup is free and optional. To turn it on, open Coldbore, go to Settings, then iCloud Backup. Coldbore encrypts a copy of your collection, including photos and documents, on your device and keeps it in your own iCloud. It backs up automatically after changes and in the background, and you can tap Back up now at any time.
On a new iPhone or iPad signed in to the same Apple Account, choose Restore from iCloud when you first open Coldbore, or open iCloud Backup later. The key that unlocks your backup normally comes from your iCloud Keychain or your iCloud, so there is nothing to type. If Coldbore cannot find it, enter the recovery key you saved from the iCloud Backup screen, or the recovery phrase you set in Coldbore 1.0.
Backups use your iCloud storage. If Coldbore says iCloud storage is full, free up space or choose a larger iCloud+ plan. We cannot see or restore your backups for you, so keep your Apple Account secure.
Coldbore Membership
Membership is optional and adds extra features. Your records, iCloud Backup, exports and ordinary reports, and app lock stay free.
Apple handles purchases, renewals, cancellation and refunds. To cancel, open the Settings app on your iPhone or iPad, tap your name, then Subscriptions. If your membership does not appear on a new device, open Coldbore, go to Settings, then Coldbore Membership, and tap Restore Purchases.
What Coldbore does not do
Coldbore is a factual record-keeping app. It does not decide whether an item, storage arrangement, transfer or activity is lawful, safe, insured, properly licensed or compliant. A Collection Pack is a dated summary of information you entered. It is not independent proof, a valuation or an ownership certificate.
Privacy and terms
The Privacy Policy explains what stays on your device, how iCloud Backup is encrypted and what we receive when you contact us.
The Terms of Use explain what Coldbore is for, iCloud Backup and membership. They sit alongside Apple’s Licensed Application End User License Agreement, which governs your license to use the app.